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by HEYYY ® in Help centre

Your Guide to Contacting HEYYY®

At HEYYY®, we’re committed to helping you regain confidence and achieve your health goals. Whether you have questions about our hair loss treatments, need support during your consultation, or simply want to get in touch with our team, we’ve got you covered. Read on to find the contact method that works best for you.

Quick Contact Options

Phone Support

  • Call Us: 03337722825
  • Availability: Monday to Friday, 09:00 – 17:00
  • Note: Our UK-based support team is here to answer your questions and help you every step of the way.

Email Support

  • Email: help@heyyy.com
  • Response: We strive to reply as quickly as possible. Please allow up to 24 hours during busy periods.

Medical Inquiries

Free Medical Consultation

  • Book a Consultation: Visit heyyy.com/book
  • How It Works: Choose your preferred date and time, then speak directly with one of our qualified clinicians for expert medical advice on your treatment options.

Secure Messaging

  • Log In: Access your HEYYY® account and message our clinical team directly for any non-urgent questions or follow-ups.

Stay Connected on Social Media

Follow Us


  • Instagram: @heyyy.gb
  • Facebook: HEYYYUK
    Stay updated with our latest tips, success stories, and news.

For Press & Marketing Inquiries

  • Contact: help@heyyy.com
  • Note: We welcome media and partnership inquiries and are happy to provide more information about our products and services.

Important Information

  • Medical Emergencies: For any urgent medical issues, please call 999 immediately.
  • Confidentiality: All communications with HEYYY® are strictly confidential.
  • Response Times: Please note that response times may vary during peak periods.

At HEYYY®, we’re here to make your experience as smooth as possible. If you have any questions or need assistance at any point, please reach out through the method that suits you best. We're dedicated to helping you on your journey to better health and renewed confidence.

Feel free to reach out, and let’s get started on transforming your health with HEYYY®!

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Shipping & Delivery: Get Your HEYYY® Treatments Quickly and Discreetly

Introduction: We understand how vital it is to receive your medication promptly and with complete privacy. HEYYY® ensures your orders arrive in discreet packaging, right to your door. Here’s what to expect from our shipping and delivery process. 1. Delivery Timelines Processing Time:Once your prescription is approved, we usually dispatch orders within 1-2 working days. Shipping Speed:Most UK orders arrive in 2-3 working days. You’ll receive a tracking link via email to monitor progress. 2. Discreet Packaging Plain Exterior:We use plain, unmarked packaging to protect your privacy. The label won’t reveal any product details. Secure Wrapping:Medications are sealed to prevent damage during transit and ensure they reach you in perfect condition. 3. Shipping Costs Standard Shipping:Typically included in your order total if you meet certain order thresholds. Check our website for current rates or free shipping promotions. Express Delivery:If needed, select our express option at checkout for faster arrival. Additional fees may apply. 4. Lost or Delayed Orders Tracking Your Parcel:Follow the link in your dispatch email to see its current location. Contact Support:If your order doesn’t arrive within the expected timeframe, email help@heyyy.co.uk or call 03337722825. We’ll investigate and re-ship if necessary.

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Your HEYYY® Consultation: Get the Right Treatment, Fast

Introduction: HEYYY® is committed to delivering high-quality medical care without the usual hurdles of in-person visits. From our free consultations to ongoing medical support, here’s how we ensure you receive the expert advice and solutions you need. 1. Free Consultation Offer Why We Offer It:We believe everyone should have access to professional advice before committing to a treatment plan. How It Works:Complete our online questionnaire. If needed, book a free video or phone consultation with one of our UK-licensed doctors or pharmacists. 2. Steps in Your Consultation Assessment of Your Health:We evaluate your health history and current concerns. This helps us recommend the safest, most effective treatments. Discussing Treatment Options:Our medical team may suggest Finasteride for hair loss or a weight management injection like Mounjaro, depending on your needs. Prescription Approval:If you’re suitable, we’ll issue a prescription that you can fulfill directly through HEYYY®. 3. Ongoing Medical Support Secure Messaging:If you have follow-up questions, log in to your account and message our clinical team directly. Routine Check-Ins:Some treatments require ongoing monitoring. We’ll remind you about check-ups or follow-up consultations as needed. Side Effects & Queries:Always reach out immediately if you experience any unusual symptoms or if you’re unsure about how to use your medication. 4. When to Seek Urgent Help Emergency Situations:If you’re experiencing severe symptoms or an emergency, call 999 right away. Our service is not meant for life-threatening situations. GP and Specialist Referrals:We may advise seeing your GP or a specialist if a condition falls outside our scope or needs more in-depth investigations. Conclusion: Your health is our priority, and our free consultations make it easier for you to access quality medical advice and treatment. If you have any questions about the consultation process or need support, contact us at help@heyyy.co.uk or call 03337722825. We’re here to guide you on your journey to better health.

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Payments & Refunds: Your Guide to a Smooth HEYYY® Experience

Introduction: At HEYYY®, we aim to make every transaction worry-free. Whether you’re subscribing to regular treatments or making a one-time purchase, here’s everything you need to know about paying for your orders and requesting refunds. 1. Payment Methods Accepted Cards:We accept major debit and credit cards, including Visa and Mastercard. All transactions are securely processed via our trusted payment gateway. Checkout Process:Add your chosen treatments to the cart, proceed to checkout, and follow the prompts to enter your billing details. You’ll receive a confirmation email once payment is complete. 2. Secure Transactions Data Protection:Your card information is encrypted and never stored in our servers. We comply with UK data protection laws and GDPR to safeguard your info. Payment Confirmation:Keep an eye on your inbox for a confirmation email detailing your purchase, order number, and estimated delivery date. 3. Refunds & Returns Prescription Medications:By UK law, we generally cannot accept returns or offer refunds on prescription medications once dispatched, unless there’s a quality issue. If you believe your order is defective or incorrect, contact us immediately. Non-Prescription Items:For eligible products (like Biotin supplements), you may request a refund or exchange within 14 days if the item is unopened and in original condition. How to Request a Refund:Email help@heyyy.co.uk or call 03337722825. Provide your order number and reason for the refund. Our team will guide you through the steps. 4. Potential Fees or Adjustments Subscription Changes:There are no hidden fees for pausing or canceling a subscription. However, if an order has already shipped, it may still be delivered before cancellation takes effect. Partial Refunds:In rare cases, we may issue a partial refund if the issue only affects part of your order. Conclusion: We want you to feel confident and secure when paying for your HEYYY® treatments. If you have questions about payments, billing, or refunds, please email help@heyyy.co.uk or call 03337722825. Our team is dedicated to helping you resolve any issues quickly and efficiently.

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