Customer Support Centre
Still need help?
Get in touch with a member of our team who will be more than happy to assist you.
General FAQs
What is HEYYY®?
What is HEYYY®?
HEYYY® is an online pharmacy and health service for men. We offer free consultations with qualified doctors to find the right treatment for your needs, especially for issues like hair loss, weight management, and more.
Are you a licensed pharmacy?
Are you a licensed pharmacy?
Yes. HEYYY® is operated by Top Pharm Ltd, registered with the General Pharmaceutical Council (GPhC) under Registration Number: 2084145. Our Superintendent Pharmacist is Saquib Ali Akhtar.
How do I contact you if I need help?
How do I contact you if I need help?
You can reach our friendly support team in the following ways:
- Email: help@heyyy.co.uk
- Phone: 03337722825 (Monday to Friday, 09:00 – 17:00)
- Online Contact Form: Contact us on our website
Where is HEYYY® based?
Where is HEYYY® based?
Our clinic is located at Highfield Clinic, Waterloo Rd/Hadley Hollow, Telford TF1 5NX, in the United Kingdom. We are fully UK-based and committed to providing high-quality healthcare services.
Consultations and Clinicial Advice FAQs
How does the free consultation work?
How does the free consultation work?
Step 1: Fill out our online questionnaire about your health and concerns.
Step 2: One of our qualified doctors reviews your answers.
Step 3: If you’re suitable for treatment, the doctor creates a personalised plan for you.
Step 4: You decide whether you want to proceed with the recommended medication.
Who reviews my consultation answers?
Who reviews my consultation answers?
All clinical questionnaires are reviewed by our qualified clinical professionals or pharmacists. We ensure that every prescription is safe and correct for your condition and health profile.
Do I need a prescription before placing an order?
Do I need a prescription before placing an order?
No. Our doctors will write a prescription for you if they decide the medication is suitable. You don’t need a separate prescription from your GP to use our service.
Can I speak directly with a doctor if I have questions?
Can I speak directly with a doctor if I have questions?
Yes. After submitting your questionnaire, you can book a free consultation with our clinical team. This is a great way to ask questions and get advice in real time.
Medications and Treatments FAQs
Which treatments do you offer?
Which treatments do you offer?
HEYYY® provides treatments for men’s health issues such as:
- Hair Loss (e.g., Finasteride, Minoxidil)
- Weight Management (e.g., Liraglutide)
- Other Men’s Wellness Products (e.g., Biotin supplements)
Are these treatments safe?
Are these treatments safe?
Yes. We only offer medications that are approved and regulated in the UK. Our team of doctors and pharmacists ensures every prescription is right for your health and follows official guidelines.
Do I need to keep taking the medication to maintain results?
Do I need to keep taking the medication to maintain results?
Yes, in most cases. Many treatments—like those for hair loss—require ongoing use to maintain benefits. If you stop using them, you may see your original symptoms return. Always follow your doctor’s advice.
Payments and Deliveries FAQs
How do I pay for my medication?
How do I pay for my medication?
You can pay securely through our website using major debit or credit cards. Your payment details are processed safely, and we do not store your full card information.
How quickly will I receive my order?
How quickly will I receive my order?
We use fast, discreet delivery services across the UK. Most orders arrive within 2-3 working days after your prescription is approved.
Will the packaging be discreet?
Will the packaging be discreet?
Absolutely. We understand the need for privacy, so all orders are shipped in plain, unmarked packaging to protect your confidentiality.
Is there a subscription option?
Is there a subscription option?
Yes. You can sign up for a subscription if you need ongoing treatment. This way, your medication is automatically delivered at regular intervals, and you don’t have to reorder every month.
Subscriptions and Cancellations FAQs
How do I cancel or pause my subscription?
How do I cancel or pause my subscription?
Simply log into your HEYYY® account and go to the “My Subscriptions” section. You can choose to cancel, pause, or adjust your subscription schedule. If you need help, email us at help@heyyy.co.uk
Do I have to pay any fees to cancel my subscription?
Do I have to pay any fees to cancel my subscription?
No. We do not charge extra fees for cancelling or pausing your subscription. However, if an order has already been processed, it may still be shipped before the cancellation takes effect.
Troubleshooting and Support FAQs
My medication hasn’t arrived—what do I do?
My medication hasn’t arrived—what do I do?
Check your order’s tracking information to see if there’s a delay. If you still have concerns, please email us at help@heyyy.co.uk or call 03337722825.
I’m experiencing side effects—what should I do?
I’m experiencing side effects—what should I do?
Stop taking the medication and contact our clinical team or your GP immediately. If it’s an emergency, call 999 right away. We’re here to help you stay safe.
Can I change my shipping address or update my details?
Can I change my shipping address or update my details?
Yes. Log into your account to update your personal details, or email help@heyyy.co.uk if you need further assistance.
