Payments & Refunds: Your Guide to a Smooth HEYYY® Experience

by HEYYY ® in Help centre

Introduction:

At HEYYY®, we aim to make every transaction worry-free. Whether you’re subscribing to regular treatments or making a one-time purchase, here’s everything you need to know about paying for your orders and requesting refunds.

1. Payment Methods

  • Accepted Cards:
    We accept major debit and credit cards, including Visa and Mastercard. All transactions are securely processed via our trusted payment gateway.
  • Checkout Process:
    Add your chosen treatments to the cart, proceed to checkout, and follow the prompts to enter your billing details. You’ll receive a confirmation email once payment is complete.

2. Secure Transactions

  • Data Protection:
    Your card information is encrypted and never stored in our servers. We comply with UK data protection laws and GDPR to safeguard your info.
  • Payment Confirmation:
    Keep an eye on your inbox for a confirmation email detailing your purchase, order number, and estimated delivery date.

3. Refunds & Returns

  • Prescription Medications:
    By UK law, we generally cannot accept returns or offer refunds on prescription medications once dispatched, unless there’s a quality issue. If you believe your order is defective or incorrect, contact us immediately.
  • Non-Prescription Items:
    For eligible products (like Biotin supplements), you may request a refund or exchange within 14 days if the item is unopened and in original condition.
  • How to Request a Refund:
    Email help@heyyy.co.uk or call 03337722825. Provide your order number and reason for the refund. Our team will guide you through the steps.

4. Potential Fees or Adjustments

  • Subscription Changes:
    There are no hidden fees for pausing or canceling a subscription. However, if an order has already shipped, it may still be delivered before cancellation takes effect.
  • Partial Refunds:
    In rare cases, we may issue a partial refund if the issue only affects part of your order.

Conclusion:

We want you to feel confident and secure when paying for your HEYYY® treatments. If you have questions about payments, billing, or refunds, please email help@heyyy.co.uk or call 03337722825. Our team is dedicated to helping you resolve any issues quickly and efficiently.

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