Introduction:
Your HEYYY® account is the control center for all things related to your health journey—whether you’re updating personal details, renewing subscriptions, or checking order status. Here’s how to manage your account easily and confidently.
1. Updating Your Personal Details
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Changing Contact Info:
In your account dashboard, find “Profile” or “Account Settings” to update your email, phone number, or shipping address. Keep this info current so we can contact you quickly. -
Password Management:
It’s good practice to change your password regularly for security. If you forget it, click “Forgot Password?” on the login page and follow the prompts.
2. Subscriptions
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Starting a Subscription:
Subscriptions are perfect if you need ongoing treatments. When you’re checking out, look for the “Subscribe & Save” or “Recurring Order” option. -
Editing Subscription Details:
Access the “My Subscriptions” section to pause or cancel at any time—no hidden fees. You can also switch the frequency of shipments or change the products you receive. -
Common Cancellation Reasons:
If you do decide to cancel, let us know why (e.g., cost, side effects, etc.). Your feedback helps us improve.
3. Checking Order Status
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Order History:
In your dashboard, find “Order History” or “My Orders.” You’ll see the date, order number, and status. -
Tracking Your Package:
Once your order ships, a tracking link is sent via email. You can also track inside your account if applicable.
4. Communication Preferences
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Newsletter & Promotions:
Adjust your email preferences if you want to receive (or stop receiving) updates and special offers. -
Notifications:
Enable or disable reminders for subscription renewals, important health alerts, or upcoming consultations.
Conclusion:
Managing your account with HEYYY® is designed to be straightforward and stress-free. If you ever need additional help—such as merging accounts, retrieving order details, or updating shipping addresses—just email us at help@heyyy.co.uk or call 03337722825. We’re here to ensure your experience remains smooth from start to finish.
